Shipping Policy

Where we ship

We ship to the European Union (except Germany and France for now), Switzerland and Australia. If your country is not offered at checkout, we cannot deliver there yet. Questions about a specific country: support@getskyplug.com.

Shipping cost

Shipping is free on every order, to every country we deliver to. There is no minimum order and no extra fee for tracking.

Where your order ships from

SkyPlug projectors and sky discs ship directly from our supplier's warehouse in China. We do not keep stock in Europe, which is how we keep the price low and shipping free. The Night Sky Guide and the other digital gifts are not posted: you get them as a download.

Processing time

Your order usually leaves the warehouse within 1 to 3 working days. You get an email with your tracking number as soon as it ships.

Delivery times

Delivery times below are counted from dispatch and are estimates, not guarantees.

• European Union: tracked delivery, usually 7 to 12 days.
• Switzerland and Australia: usually 10 to 20 days. Remote areas and customs checks can add a few days.

Busy periods such as November and December can be slower. If your parcel has not arrived within 30 days of dispatch, email us and we will sort it out.

VAT, duties and taxes

Prices include VAT for EU orders. Outside the EU, your country may charge import taxes or duties on delivery. These are set by your country, are not included in our price and are paid by you.

Tracking your order

Every parcel is tracked. See Order tracking for how to follow it and what to do if tracking stops updating.

Wrong address or lost parcel

Check your address at checkout. If you spot a mistake, email us straight away: we can fix it until the parcel ships. If your parcel is lost or arrives damaged, we send a new one or refund you in full.