SkyPlug

Refund Policy

Last updated 8 October 2026

Changed your mind, or something is wrong with your SkyPlug? This page explains both cases. Nothing here limits your rights under consumer law.

Return and refund policy

  • Changed your mind: you have 14 days from delivery to withdraw from your order without giving a reason. You send the items back at your own cost and we refund you.
  • Damaged or faulty: send us a photo. We send a new one or refund you, and you do not have to send anything back.

EU 14-day right of withdrawal

You can withdraw from your order within 14 days of the day you, or someone you name, receive the goods. If your order arrives in several parcels, the 14 days start when the last one arrives. We give this same right to every customer, wherever you live.

To withdraw, send us a clear statement by email to support@getskyplug.com within the 14 days, with your order number. You may use the model withdrawal form below, but you do not have to.

Model withdrawal form (complete and send it only if you want to withdraw from the contract)

To: PIXEL Inovation, s.r.o. (SkyPlug store), Husova 1622/10, 586 01 Jihlava, Czech Republic, support@getskyplug.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Ordered on / received on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

We confirm your withdrawal by email. Send the items back within 14 days of telling us. You pay the cost of sending them back.

Return address:

PIXEL Inovation, s.r.o. (SkyPlug store)
Husova 1622/10, 586 01 Jihlava, Czech Republic

Please put your order number in the parcel and keep your proof of postage.

You may unpack and try the projector as you would in a shop. If it comes back used beyond that, or with parts missing, we may reduce the refund by the lost value.

Damages and issues

Please check your order when it arrives. If the projector or a disc is damaged, does not work, or is not what you ordered, email us at support@getskyplug.com with your order number and a photo or short video of the problem.

We then send a free replacement or refund you, whichever you prefer. You do not need to send the faulty item back. This applies on top of your legal rights, which stay unaffected (see Terms of Service, legal guarantee).

Exceptions

  • Night Sky Guide bought on its own: this digital Guide can be withdrawn within 14 days like the other items, unless at checkout you expressly asked for immediate access and confirmed that you lose your right of withdrawal. We confirm that by email. If the file does not work, we fix it or refund you.
  • Free digital gifts (Night Sky Guide, printable gift card, phone wallpapers) that come with a pack do not need to be returned when you withdraw from the pack.

Exchanges

We replace items that arrive damaged or faulty, as described above. To switch to a different pack, withdraw from your order and place a new one, or email us first and we will help you find the simplest way.

Refunds

We refund the full price you paid, including any delivery cost, within 14 days of receiving your withdrawal. We may wait with the refund until the items are back with us or you show us proof that you sent them, whichever comes first.

For damaged or faulty items we refund as soon as we have checked your photo.

The money goes back to the payment method you used, without any fee. Your bank or card provider may take a few more days to show it.

Questions

Email us at support@getskyplug.com with your order number. Contact details are on our Contact Information page.